IT Support for businesses in Kent and London
Is your existing IT Support provider delivering the service you need?
We understand that keeping your IT running is critical to the success of your business. Unreliable systems, poor response times and issues that never get resolved are frustrating distractions from your already stressful day. It’s essential that you have an IT Support provider that removes these problems, and gives you the confidence to sit back knowing everything is in safe hands.
Working across Kent, with strong presences in Medway, Maidstone, Sittingbourne, Gravesend, Rochester and surrounding areas, we’ve been delivering IT Support excellence since 1998. Our friendly team of Microsoft certified engineers have extensive technical knowledge of a broad range of solutions from industry leading vendors, and we offer exceptional service with guaranteed service level agreements backed up by robust processes (ISO 9001, ISO 27001).
What makes us different?
Unlike other “break-fix” support providers, we pride ourselves on the cutting edge systems we use to pro-actively monitor your network – ensuring we’re alerted to anything that may have a negative impact on your productivity. On many occasions, we’re able to resolve issues before you’ve even noticed them.
Our Helpdesk is made up exclusively of senior engineers, meaning you will always talk to someone capable of resolving your issue the first time. This removes the frustration of being passed between junior or 1st line engineers who can’t resolve your issue. We also target resolution times rather than just response times with strict SLAs, a fact that is backed up by having over 80% of issues being resolved in under 2 hours.
And as a business that’s been operating since 1998, we’ve gained a wealth of experience that has allowed us to continually improve and refine our service to make us one of Kent’s leading providers of IT Support.
IT Support Contracts
A low cost monthly commitment can buy you complete peace of mind, knowing that your IT is in safe hands and you have access to a responsive help-desk that’s dedicated to resolving any IT issue that comes their way. In addition to this is a dedicated Account Manager, who will be on call whenever you need to discuss future projects or have any concerns over service.
From basic remote support to on-site support and full-time Engineers based at you premises, we have a range of different contract options available – you just need to decide what works best for you.
Looking to improve your IT Support service?