Helpdesk Engineer

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Helpdesk Engineer

  • Rochester, UK
  • £25,000 - £27,000 per annum
15 August 2023

Due to growth, we are now looking to recruit a Helpdesk Engineer to join our team. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required.


We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification (particularly for Microsoft 365 & Azure). In addition to Helpdesk progression, there is the potential to be involved in IT projects, cybersecurity services and software development, which form part of our larger portfolio of services.


We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication and team work), we allow for occasional home working where required to accommodate people's personal circumstances.* The company has a familial feel and we have a close-knit team that includes long-serving staff of 10+ years.


If you'd like to be part of a team of positive and ambitious technology professionals in a truly warm and welcoming environment, please do apply!




  • Detailed knowledge of Microsoft Windows Desktop and Server
  • Experience of supporting Microsoft 365
  • Networking knowledge and experience
  • Full clean UK driving licence (for manual vehicle)
  • Candidate must pass DBS check


Nice to have:


  • Microsoft Professional Certification
  • Experience of deploying and managing Azure solutions
  • WatchGuard certification and experience
  • Experience of ConnectWise
  • Experience supporting Apple Macs
  • Create and manage scripts using PowerShell and Automate RMM tool
  • Management of hosted services for Web, Email and SQL databases


Personal Attributes:


  • Good team player
  • Passionate about IT
  • Positive and enthusiastic
  • Willingness to continuously learn and progress
  • Can communicate confidently
  • Professional and dependable
  • Able to work well under pressure and multi-task




  • Fun working environment and culture
  • 22 days per year holiday (plus bank holidays)
  • Pension after 3 months
  • Free lunch & snacks provided everyday with fortnightly team takeouts
  • Quarterly company paid events
  • Paid training & examinations
  • Fast career advancement with clearly-defined progression paths
  • LinkedIn Learning account
  • Perkbox employee benefits programme
  • Free parking on-site


*Please note that if you do not live within a reasonable commute of our offices in Rochester, your application will not be considered.

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Microsoft Solutions Partner
Microsoft Gold Certified
Microsoft Partner Solutions
Watchguard one gold
Hp enterprise
ISO 9001/2015
Cyber essentials plus
ISO/IEC 27001