IT Support Kent

We understand the things that matter to Kent SMEs are: Fast ticket resolution, data protection and efficiency. We've got you covered.

Supporting

Supporting

At the heart of our business is the IT Support helpdesk. Passionate about service, we've built a trusted reputation for delivering unparalleled levels of IT support to organisations across Kent and the South East for over 20 years, minimising their disruption and maximising their productivity.

Protecting

Protecting

We take our responsibility to protect your data seriously. As the cyberthreat landscape becomes more sophisticated, it is essential that your systems evolve to keep you one step ahead. Our dedicated cybersecurity team is at the forefront of technology and through expert consultancy coupled with the best-of-breed solutions, we ensure your data, and your employees, are kept safe.

Enabling

Enabling

We don't just fix things when they go wrong. Instead our team of Business Analysts, System Architects and Software Developers can ensure you're achieving the maximum return on your IT investment through customisation and bespoke software development; driving productivity and helping you realise your business potential.

Servicing the whole of Kent since 1998.

With over 30 years of experience, we've refined our processes to ensure we're delivering a fast, pro-active and consistent IT Support service to SMEs across Kent and the South East. Our stats back this up.

PC's supported every day

2000+

PC's supported every day

Issues resolved within 2 hours

88%

Issues resolved within 2 hours

Client retention rate over the last 5 years

96%

Client retention rate over the last 5 years

SLA response times

100%

SLA response times

The areas we cover

Fast, pro-active support

Using the latest in pro-active monitoring technology, we are able to predict issues before they occur and apply preventative measures to keep you working. All of our support contracts include a 4 hour SLA (service level agreement) allowing us to provide prompt support to keep your business operational.

Transparent service

We pride ourselves in providing a comprehensive and transparent support offering. We provide customer access to our ticketing system to allow you to keep up-to-date on progress. Furthermore, we're able to offer detailed service level reports to help us make improvements, and help you make informed decisions on changes to your systems.

Process driven

As a ISO 9001, 27001 and Cyber Essentials Plus certified organisations, we follow structured processes to ensure compliance and best practice. Our tried and tested approach helps us to ensure that support issues are resolved properly with minimal impact to your business.

Reasons to switch your IT Support to Impreza.

You're spoilt for choice when it comes to IT companies in Kent, but when they're all saying how great they are, how do you decide which one to work with? Below is an overview of our key strengths that position us as a leading provider of IT support in Kent.

Pro-active IT helpdesk

Pro-active IT helpdesk

Fast, responsive, pro-active and guaranteed service levels.
Microsoft Gold Partner

Microsoft Gold Partner

Acknowledgment of our experience working with Microsoft products.
CyberEssentials PLUS

CyberEssentials PLUS

Evidence of our knowledge in keeping clients data safe.
ISO9001 and ISO27001

ISO9001 and ISO27001

Evidence of our committment to data protection and process.
Dedicated Account Management

Dedicated Account Management

Central point of contact to ensure you're always listened to.
All employees DBS checked

All employees DBS checked

Rest assured our team are selected for their integrity.
30 day cooling off period.

30 day cooling off period.

Try our service in confidence.
In-house Software Development team

In-house Software Development team

Fully bespoke database and software solutions
Colaborative and supportive culture

Colaborative and supportive culture

Happy employees go on to make clients happy.
Friendly Engineers

Friendly Engineers

Techies that speak plain English.
Fully transparent

Fully transparent

Client portal allows status of every ticket to be monitored.
Free site audit

Free site audit

Unsure what you've got? Let us audit your network for free.

30 day cooling off period

We appreciate that changing IT support provider can be daunting. How do you know if you're jumping out of the frying pan into the fire? 


All IT support agreements benefit from a no-quibble, 30 day cooling off period, allowing you to put our service through its paces before committing. 

In summary, I cannot fault Impreza especially with our rapid growth and would not hesitate in recommending them to any company.

Paul Hersey, Associate Director

Read more about this success story

A word from the Managing Director...

Our values have stayed the same since starting the business back in 1998. To deliver great service. Conduct business ethically and fairly, and build a company where employees enjoy coming to work. 

Would you like to be supported, protected and enabled?

Microsoft Gold Certified
Microsoft Partner Solutions
Cyber essentials plus
Watchguard one gold
Hp enterprise