Does your current Kent IT support provider deliver the service you need?
Are you happy with your existing IT Support provider? Do they respond in a timely fashion? Are your issues resolved first time? Are you receiving value for money and a measurable return on your IT investment?
It's essential that your IT delivers the support you need to achieve success. Recent events have highlighted the importance of IT and how businesses depend on it. Since 1998, we've been delivering a robust IT support service to Kent businesses, ensuring we deliver the service they need to achieve their business goals.
Fast, pro-active IT support to Kent businesses.
Using the latest pro-active monitoring technology, issues are predicted before they occur, minimising impact on the business. IT support contracts include an SLA (service level agreement) that govern response times, ensuring full accountability at all times.
Fully transparent service
You need to be kept in the loop. There's nothing worse than waiting for unresolved tickets. We pride ourselves in providing a comprehensive and transparent support offering. Customers are given remote access to a ticketing system allowing them to keep up-to-date on progress.
As a ISO 9001, 27001 and Cyber Essentials Plus certified organisation, we follow structured processes to ensure compliance and best practice. Our tried and tested approach helps us to ensure that IT support issues are resolved first time with minimal impact to your business.
We appreciate that during unprecedented times, a closer eye needs to be kept on the finances. We can work with you to set a roadmap that maximises your budget ensuring you're only spending money on the things that really make a difference and that keep your business moving in the right direction.