We understand the things that matter to Kent SMEs are: Fast ticket resolution, data protection and efficiency. We've got you covered.
At the heart of our business is the IT Support helpdesk. Passionate about service, we've built a trusted reputation for delivering unparalleled levels of IT support to organisations across Kent and the South East for over 20 years, minimising their disruption and maximising their productivity.
We take our responsibility to protect your data seriously. As the cyberthreat landscape becomes more sophisticated, it is essential that your systems evolve to keep you one step ahead. Our dedicated cybersecurity team is at the forefront of technology and through expert consultancy coupled with the best-of-breed solutions, we ensure your data, and your employees, are kept safe.
We don't just fix things when they go wrong. Instead our team of Business Analysts, System Architects and Software Developers can ensure you're achieving the maximum return on your IT investment through customisation and bespoke software development; driving productivity and helping you realise your business potential.
With over 30 years of experience, we've refined our processes to ensure we're delivering a fast, pro-active and consistent IT Support service to SMEs across Kent and the South East. Our stats back this up.
PC's supported every day
Issues resolved within 2 hours
Client retention rate over the last 5 years
SLA response times
Fast, pro-active support
Using the latest in pro-active monitoring technology, we are able to predict issues before they occur and apply preventative measures to keep you working. All of our support contracts include a 4 hour SLA (service level agreement) allowing us to provide prompt support to keep your business operational.
Transparent service
We pride ourselves in providing a comprehensive and transparent support offering. We provide customer access to our ticketing system to allow you to keep up-to-date on progress. Furthermore, we're able to offer detailed service level reports to help us make improvements, and help you make informed decisions on changes to your systems.
Process driven
As a ISO 9001, 27001 and Cyber Essentials Plus certified organisations, we follow structured processes to ensure compliance and best practice. Our tried and tested approach helps us to ensure that support issues are resolved properly with minimal impact to your business.
You're spoilt for choice when it comes to IT companies in Kent, but when they're all saying how great they are, how do you decide which one to work with? Below is an overview of our key strengths that position us as a leading provider of IT support in Kent.
We appreciate that changing IT support provider can be daunting. How do you know if you're jumping out of the frying pan into the fire?
All IT support agreements benefit from a no-quibble, 30 day cooling off period, allowing you to put our service through its paces before committing.
Our values have stayed the same since starting the business back in 1998. To deliver great service. Conduct business ethically and fairly, and build a company where employees enjoy coming to work.
We don't employ pushy sales people - just consultative sales advisers who are focused on delivering solutions that add a measurable benefit to your business. Contact us today to discuss your requirements.
