Typical IT support challenges
Support delays
Having to wait for extended periods to get support from your IT provider, especially when things are urgent.
Lack of credentials
Not having the required certifications & accreditations to meet with your standards. These include ISO 9001/27001, Microsoft Gold Partnership and Cyber Essentials Plus.
Inexperienced Engineers
Constantly speaking to triage or junior engineers who are not capable of resolving the issue, and having to speak to several people causing delays and frustration.
Outdated technology
Using technology and software that hinders your productivity and prevents you from reaching your goals. Systems may be clunky, and you may not be able to work from the location or device of your preference.
A passion for service
Our team of over 30 passionate technology enthusiasts help over 2000 Kent users get their jobs done every day, by delivering responsive and pro-active IT support.
We pride ourselves on our 20 year track record for delivering excellence, forging lasting relationships that are built on trust and exceptional service. No jargon, no stress and no time wasting. Just a smooth, efficient service that ensures your business is free of disruption, your data is secure and that you're achieving the maximum return on your IT investment.
It's not just talk...
As a business that's been supporting Kent clients since 1998, our credentials serve as evidence of our dedication to service.
Benefits of engaging Impreza IT as your technology partner
We won't keep you waiting
Our stats show that we resolve over 83% of support issues within 2 hours, meaning you'll have less downtime and better productivity.
We'll show you the path to success
We'll provide you with a strategic IT Road Map within the first 3 months of onboarding you. This bespoke document will outline the technology recommendations to help you achieve your commercial goals.
You can try our service risk free
We understand that the best way to know what you'll get is to try it. And that's why we offer a no squabble 3 month trial period for all new support contracts. This allows you to cancel your service on 30 days notice for any reason.
Our support is unlimited
We offer unlimited remote support as part of our support contracts, meaning we'll work until the job is done, and you'll simply have a known monthly cost.
You'll have a dedicated person to help you
You'll be assigned a dedicated Account Manager who will be their to answer any questions you may have and work closely with you to get the most out of your systems.
We speak your language
In addition to adhering to strict SLAs, our Helpdesk engineers are targeted on positive feedback so will always go the extra mile to make sure you're smiling when they're finished. They all speak in plain English, so you needn't worry about learning tech lingo!
We take the time to get to know you
As part of our onboarding process, we send our Senior Project Engineers to site to fully audit your systems. This allows us to learn your systems inside and out, and also get to know your team. The end result is seamless support compounded by strong relationships.
We monitor your systems 24/7
Our Eagle-i pro-active monitoring software constantly monitors your devices and network, day and night, alerting us of risks before they become a problem. This gives you maximum uptime and keeps your business running.
Our clients say...
In summary, I cannot fault Impreza especially with our rapid growth and would not hesitate in recommending them to any company.
Read moreSince working with Impreza we at AMAT have found all its operatives to be knowledgeable, friendly and responsive. Impreza is not only aware and responsive to the IT needs of our service but also the needs of our service as a charity. Great team, great service.
Read moreWe have worked with Impreza for many years and with their support we have recently moved all our IT systems online using Microsoft 365. This proved invaluable when we all had to quickly move to working from home earlier this year, so we were confident in choosing them to deliver the move of our telephone system to Teams Voice and enable our helpline to continue .
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