We know the things that matter to charities are fast resolutions to issues, data protection and a partner that understands their sector.
We've got you covered.
Not being able to work remotely, or access systems from all devices
Managing the right level of access to sensitive media and data for all IT users
Struggling to access data and documents both internally and externally
Not being able to see the data needed to deliver your job
Constantly worrying about a breach that could result in downtime and compromising vulnerable individuals and sensitive data
Struggling to collaborate and communicate with dated systems
Our team of over 30 passionate technology enthusiasts help over 2000 Kent users get their jobs done every day, by delivering responsive and pro-active IT support.
We pride ourselves on our 20+ year track record for delivering excellence, forging lasting relationships that are built on trust and exceptional service. No jargon, no stress and no time wasting. Just a smooth, efficient service that ensures your business is free of disruption, your data is secure and that you're achieving the maximum return on your IT investment.
You can be confident that as technology experts we'll give you the best technology to achieve your goals, and can offer specific advice for charities.
By managing your systems, we empower you to focus on the things that drive charities forward: mission delivery, fundraising and enabling volunteers.
As a business that's been support Kent clients since 1998, our credentials serve as evidence of our dedication to service.
Our support contracts and cloud services offer full transparency to make cost management simple for charities
We deliver our support remotely to users across the country and globe. Wherever your users are, we can support them.
Quantities for our services can be increased or decreased on a month to month basis. This allows you to scale-up your charity through volunteers and FTEs to meet with peak times.
We can provide detailed audits and reports summarising access to data, to allow you to review and ensure you're meeting with your data governance requirements.
Our accreditations (ISO 27001, CE+) ensure we process data adhering to the GDPR, allowing you to rest assured and focus on your mission.
We regularly review the security measures in place to patch any holes and ensure you minimise your exposure to threats.
As part of onboarding we spend time onsite getting to know your team, and understand their mission and the systems they use to achieve them. This ensures we're personable and helpful.
We act as a virtual CIO, giving you strategic recommendations to achieve your goals. This allows you to have the direction with your IT to not just survive but thrive.
We have worked with Impreza for many years and with their support we have recently moved all our IT systems online using Microsoft 365. This proved invaluable when we all had to quickly move to working from home earlier this year, so we were confident in choosing them to deliver the move of our telephone system to Teams Voice and enable our helpline to continue .Read more
Teams allows your users to collaborate and communicate, regardless of their location and device, making it perfect for charities with multiple sites and mobile workers. It's free to make internal calls and have video meetings, wit the freedom to invite external parties. This makes it easy to schedule virtual meetings for AGMs and other key events.
SharePoint is a cloud-based document management system that seamlessly integrates with Microsoft Teams. It allows users to collaboratively edit Office documents in real-time, great for those projects your charity may be working on. SharePoint also allows you to move data off of servers and users' laptops/desktops to give you the peace of mind that your data is safe, with full audit trails and version history.
Cybersecurity & data governance has never been more important for charities. With many charities citing the need for improvements to data processing and cybersecurity in their annual reports, it's paramount that your charity has audited its cybersecurity measures and processes. We can work with you to not only implement physical layers of security down to a granular level, but also get certified with government backed schemes like Cyber Essentials.
With an ever-growing need for flexible working and BYOD (bring your own device), charities need to ensure mobile devices are managed. We can use industry-leading mobile device management software like Microsoft Intune to ensure your devices are secure. And don't worry if you have volunteers using their own devices - we can manage access at the app and data level to keep your data confidential.
With over 30 years of experience, we've refined our processes to ensure we're delivering a fast, pro-active and consistent IT Support service to SMEs across Kent and the South East. Our stats back this up.
PC's supported every day
Issues resolved within 2 hours
Client retention rate over the last 5 years
SLA response times
Supportive & Philanthropic
We understand the challenges that charities face; constrained budgets, limited resources and ever growing demands for your services. Having worked with some of Kent's largest charities for several years, we've tailored our offering to make sure it's both comprehensive and cost effective. As your chosen IT partner we're able to offer you strategic advice to ensure your technology enables your goals. Furthermore, Part of our mission is to give back to the organisations we support, and as such we regularly have fundraisers for our charitable customers.
Microsoft Gold Partner
As a Microsoft Gold Partner we are able to provide charitable licences, and full support on Microsoft solutions. We have helped countless charities get maximum return on investment by providing Office 365 based productivity solutions. We can help you reach your full potential with tailored training and consultancy on Microsoft products and services.
Compliant & Secure
As a ISO 9001, 27001 and Cyber Essentials Plus certified organisation, we follow structured processes to ensure compliance and best practice. We adhere strictly to GDPR compliance and all of our employees are DBS checked. Our team of consultants conduct analysis of your processes and systems to provide the insight that allows us to implement the right tools to ensure you're meeting with your data governance requirements. Coupled with cutting-edge cyber-security solutions, you can rest assured that we have you covered.
We appreciate that changing IT support provider can be daunting. How do you know if you're jumping out of the frying pan into the fire? All IT support agreements benefit from a no-quibble, 30 day cooling off period, allowing you to put our service through its paces before committing.
Our values have stayed the same since I started the business back in 1998. To deliver great service. Conduct business ethically and fairly, and build a company where employees enjoy coming to work.
We'd love to hear from you. Call 01634 299800 or send an email using the form below.