IT Support For Charities

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We know the things that matter to charities are fast resolutions to issues, data protection and a partner that understands their sector.
We've got you covered.

Typical IT Support challenges facing charities

Flexibility and Mobile working

Not being able to work remotely, or access systems from all devices

Safeguarding volunteer, donor and beneficiary

Managing the right level of access to sensitive media and data for all IT users

Poor access to data and documents

Struggling to access data and documents both internally and externally

Lack of visibility of data

Not being able to see the data needed to deliver your job

Cyberthreats targeting nonprofits

Constantly worrying about a breach that could result in downtime and compromising vulnerable individuals and sensitive data

Productivity inefficiencies

Struggling to collaborate and communicate with dated systems

Why charities should outsource IT Support

Our team of over 30 passionate technology enthusiasts help over 2000 Kent users get their jobs done every day, by delivering responsive and pro-active IT support.

We pride ourselves on our 20+ year track record for delivering excellence, forging lasting relationships that are built on trust and exceptional service. No jargon, no stress and no time wasting. Just a smooth, efficient service that ensures your business is free of disruption, your data is secure and that you're achieving the maximum return on your IT investment.

You can be confident that as technology experts we'll give you the best technology to achieve your goals, and can offer specific advice for charities.

By managing your systems, we empower you to focus on the things that drive charities forward: mission delivery, fundraising and enabling volunteers.

It's not just talk...

As a business that's been support Kent clients since 1998, our credentials serve as evidence of our dedication to service.

It's not just talk...
It's not just talk...
It's not just talk...
It's not just talk...
It's not just talk...
It's not just talk...
It's not just talk...

Benefits of partnering with Impreza IT

Simple pricing & full transparency

Our support contracts and cloud services offer full transparency to make cost management simple for charities

Remote support regardless of where your users are

We deliver our support remotely to users across the country and globe. Wherever your users are, we can support them.

Contracts flexible to meet your need

Quantities for our services can be increased or decreased on a month to month basis. This allows you to scale-up your charity through volunteers and FTEs to meet with peak times.

Full visibility and auditability of your data

We can provide detailed audits and reports summarising access to data, to allow you to review and ensure you're meeting with your data governance requirements.

Ensure compliance with GDPR

Our accreditations (ISO 27001, CE+) ensure we process data adhering to the GDPR, allowing you to rest assured and focus on your mission.

Regular security reviews

We regularly review the security measures in place to patch any holes and ensure you minimise your exposure to threats.

We take the time to get to know you

As part of onboarding we spend time onsite getting to know your team, and understand their mission and the systems they use to achieve them. This ensures we're personable and helpful.

Get the strategy you need to achieve your mission

We act as a virtual CIO, giving you strategic recommendations to achieve your goals. This allows you to have the direction with your IT to not just survive but thrive.

Our clients say...

In summary, I cannot fault Impreza especially with our rapid growth and would not hesitate in recommending them to any company.

Paul Hersey, Associate Director GKR Scaffolding

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Other solutions for Charities

Microsoft Teams for Communication & Collaboration

Microsoft Teams for Communication & Collaboration

Teams allows your users to collaborate and communicate, regardless of their location and device, making it perfect for charities with multiple sites and mobile workers. It's free to make internal calls and have video meetings, wit the freedom to invite external parties. This makes it easy to schedule virtual meetings for AGMs and other key events.

Microsoft Sharepoint

Microsoft Sharepoint

SharePoint is a cloud-based document management system that seamlessly integrates with Microsoft Teams. It allows users to collaboratively edit Office documents in real-time, great for those projects your charity may be working on. SharePoint also allows you to move data off of servers and users' laptops/desktops to give you the peace of mind that your data is safe, with full audit trails and version history.

Cybersecurity & Data governance

Cybersecurity & Data governance

Cybersecurity & data governance has never been more important for charities. With many charities citing the need for improvements to data processing and cybersecurity in their annual reports, it's paramount that your charity has audited its cybersecurity measures and processes. We can work with you to not only implement physical layers of security down to a granular level, but also get certified with government backed schemes like Cyber Essentials.

Mobile Device Management

Mobile Device Management

With an ever-growing need for flexible working and BYOD (bring your own device), charities need to ensure mobile devices are managed. We can use industry-leading mobile device management software like Microsoft Intune to ensure your devices are secure. And don't worry if you have volunteers using their own devices - we can manage access at the app and data level to keep your data confidential.

Servicing the whole of Kent since 1998.

With over 30 years of experience, we've refined our processes to ensure we're delivering a fast, pro-active and consistent IT Support service to SMEs across Kent and the South East. Our stats back this up.

PC's supported every day

2000+

PC's supported every day

Issues resolved within 2 hours

88%

Issues resolved within 2 hours

Client retention rate over the last 5 years

96%

Client retention rate over the last 5 years

SLA response times

100%

SLA response times

The areas we cover

Supportive & Philanthropic

We understand the challenges that charities face; constrained budgets, limited resources and ever growing demands for your services. Having worked with some of Kent's largest charities for several years, we've tailored our offering to make sure it's both comprehensive and cost effective. As your chosen IT partner we're able to offer you strategic advice to ensure your technology enables your goals. Furthermore, Part of our mission is to give back to the organisations we support, and as such we regularly have fundraisers for our charitable customers.

Microsoft Gold Partner

As a Microsoft Gold Partner we are able to provide charitable licences, and full support on Microsoft solutions. We have helped countless charities get maximum return on investment by providing Office 365 based productivity solutions. We can help you reach your full potential with tailored training and consultancy on Microsoft products and services.

Compliant & Secure

As a ISO 9001, 27001 and Cyber Essentials Plus certified organisation, we follow structured processes to ensure compliance and best practice. We adhere strictly to GDPR compliance and all of our employees are DBS checked. Our team of consultants conduct analysis of your processes and systems to provide the insight that allows us to implement the right tools to ensure you're meeting with your data governance requirements. Coupled with cutting-edge cyber-security solutions, you can rest assured that we have you covered.

As a full-service technology partner, we've got you covered...

30 day cooling off period

We appreciate that changing IT support provider can be daunting. How do you know if you're jumping out of the frying pan into the fire? All IT support agreements benefit from a no-quibble, 30 day cooling off period, allowing you to put our service through its paces before committing. 

A word from the Managing Director...

Our values have stayed the same since I started the business back in 1998. To deliver great service. Conduct business ethically and fairly, and build a company where employees enjoy coming to work. 

How can we help you?

Microsoft Gold Certified
Microsoft Partner Solutions
Watchguard one gold
Hp enterprise
ISO 9001/2015
Cyber essentials plus
ISO/IEC 27001