We know the things that matter to charities are fast resolutions to issues, data protection and a partner that understands their sector.
We've got you covered.
Typical IT Support challenges facing charities
Flexibility and Mobile working
Not being able to work remotely, or access systems from all devices
Safeguarding volunteer, donor and beneficiary
Managing the right level of access to sensitive media and data for all IT users
Poor access to data and documents
Struggling to access data and documents both internally and externally
Lack of visibility of data
Not being able to see the data needed to deliver your job
Cyberthreats targeting nonprofits
Constantly worrying about a breach that could result in downtime and compromising vulnerable individuals and sensitive data
Productivity inefficiencies
Struggling to collaborate and communicate with dated systems
Why charities should outsource IT Support
Our team of over 30 passionate technology enthusiasts help over 2000 Kent users get their jobs done every day, by delivering responsive and pro-active IT support.
We pride ourselves on our 20+ year track record for delivering excellence, forging lasting relationships that are built on trust and exceptional service. No jargon, no stress and no time wasting. Just a smooth, efficient service that ensures your business is free of disruption, your data is secure and that you're achieving the maximum return on your IT investment.
You can be confident that as technology experts we'll give you the best technology to achieve your goals, and can offer specific advice for charities.
By managing your systems, we empower you to focus on the things that drive charities forward: mission delivery, fundraising and enabling volunteers.
It's not just talk...
As a business that's been support Kent clients since 1998, our credentials serve as evidence of our dedication to service.
Benefits of partnering with Impreza IT
Simple pricing & full transparency
Our support contracts and cloud services offer full transparency to make cost management simple for charities
Remote support regardless of where your users are
We deliver our support remotely to users across the country and globe. Wherever your users are, we can support them.
Contracts flexible to meet your need
Quantities for our services can be increased or decreased on a month to month basis. This allows you to scale-up your charity through volunteers and FTEs to meet with peak times.
Full visibility and auditability of your data
We can provide detailed audits and reports summarising access to data, to allow you to review and ensure you're meeting with your data governance requirements.
Ensure compliance with GDPR
Our accreditations (ISO 27001, CE+) ensure we process data adhering to the GDPR, allowing you to rest assured and focus on your mission.
Regular security reviews
We regularly review the security measures in place to patch any holes and ensure you minimise your exposure to threats.
We take the time to get to know you
As part of onboarding we spend time onsite getting to know your team, and understand their mission and the systems they use to achieve them. This ensures we're personable and helpful.
Get the strategy you need to achieve your mission
We act as a virtual CIO, giving you strategic recommendations to achieve your goals. This allows you to have the direction with your IT to not just survive but thrive.
Our clients say...
We have worked with Impreza for many years and with their support we have recently moved all our IT systems online using Microsoft 365. This proved invaluable when we all had to quickly move to working from home earlier this year, so we were confident in choosing them to deliver the move of our telephone system to Teams Voice and enable our helpline to continue .
Read moreOther solutions for Charities
Microsoft Teams for Communication & Collaboration
Teams allows your users to collaborate and communicate, regardless of their location and device, making it perfect for charities with multiple sites and mobile workers. It's free to make internal calls and have video meetings, wit the freedom to invite external parties. This makes it easy to schedule virtual meetings for AGMs and other key events.
Microsoft Sharepoint
SharePoint is a cloud-based document management system that seamlessly integrates with Microsoft Teams. It allows users to collaboratively edit Office documents in real-time, great for those projects your charity may be working on. SharePoint also allows you to move data off of servers and users' laptops/desktops to give you the peace of mind that your data is safe, with full audit trails and version history.
Cybersecurity & Data governance
Cybersecurity & data governance has never been more important for charities. With many charities citing the need for improvements to data processing and cybersecurity in their annual reports, it's paramount that your charity has audited its cybersecurity measures and processes. We can work with you to not only implement physical layers of security down to a granular level, but also get certified with government backed schemes like Cyber Essentials.
Mobile Device Management
With an ever-growing need for flexible working and BYOD (bring your own device), charities need to ensure mobile devices are managed. We can use industry-leading mobile device management software like Microsoft Intune to ensure your devices are secure. And don't worry if you have volunteers using their own devices - we can manage access at the app and data level to keep your data confidential.
